RETURNS & REFUNDS POLICY
In the event of receiving damaged, defective or incorrect goods, you are required to intimate our team on firstname.lastname@example.org OR +919833964013 within 3 working days of receipt of your order. Correction and replacement of the items is assured within 5-7 working days. We will arrange the goods to be collected, and replaced, at our expense.
To be eligible for a replacement, the product requires to be returned in unused condition, in its original packaging.
Please note, returns do not apply to products damaged or destroyed by a dog upon use. No toy is indestructible, and we make no claims as such & suggest supervision for your dogs safety. Each incident will be dealt with on a case to case basis and we do out best to come to a satisfactory conclusion for each and every customer.
Orders once place, cannot be cancelled.
In the event of receiving products in good condition, no refunds will be provided. If a replacement of style is required, the cost and responsibility of returning the product will be beared by the customer. An additional shipping fee will be levied as well.
If you would like to return the product, the cost and responsibility of returning the product will be beared by the customer. Store credit in the form of store coupons of the value of the product, including tax, will be provided as compensation. Shipping charges on the subsequent purchase will need to be made additionally during check out.
Items can be returned to:
(For the love of Dog),
F1-22, Girnar Co-op, near Wadala RTO, Wadala East, Mumbai – 400030
For further details on our store policies, please read our Terms & Conditions.
Delivery is free on orders above Rs. 1200
We aim at same day dispatch for orders placed by 10 am (Mon-Sat) , or next day dispatch for orders post 10 am.
Delivery time differs with location, and can take between 2-8 working days from the date of order confirmation.
You will receive tracking updates via email, automated by our courier partners, Shiprocket.